Terms&Conditions

TERMS AND CONDITIONS
Last Updated: 1 December 2017
1. Scope
Thank you for accessing www.ziegal.co.uk. By accessing and/or using the products or services provided through the Website www.ziegal.co.uk, Ziegal Ltd (“Ziegal”), a private limited company with its registered office address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, as well as its affiliates or subsidiaries (collectively, “Affiliates”), you agree to the following Website Terms and Conditions (“Site Terms”) as a user of this Website, which supplement the terms and conditions of any other agreement(s) you may have with Ziegal which are applicable to your use of the Website products or services.
So please read all the Site Terms carefully. If you do not agree with these Site Terms, please discontinue your use of this Website immediately.
These Site Terms govern all transactions and operations between you and Ziegal (collectively, the "Parties" and individually a "Party") in relation to the use of the Website, any mobile application that we may provide, and any related tools and Services connected with the use of the Website.
2. Use of the Website and Services
Your use of the Website will be subject to the most updated version of these Site Terms. In addition, when purchasing and/or using particular Services, content and/or data on this Website, you may be subject to other rules, policies or agreements posted on the Website applicable to such Services. Privacy Policy, Refund Policy and other rules, policies or agreements posted on the Website are hereby incorporated by reference into these Site Terms.
Ziegal account registration is required for the use of the Website. In order to complete the account registration, you may be required to provide certain information (such as identification or contact details) as part of the registration process for the Website membership, or as part of your continued use of the Website, peoducts or services. Any registration information you give to Ziegal will always be accurate and up to date and you'll inform us promptly of any updates.
If you are using the Website on behalf of an entity, you represent and warrant that you have authority to bind that entity to the Site Terms and by accepting the Site Terms, you are doing so on behalf of that entity (and all references to "you" in the Site Terms refer to that entity).
Use of Services, content and/or data may incur additional fees by the network operator or other telecommunication operator. Ziegal assumes no responsibility for the payment of any such fees.
Services, content and/or data may require networks, which meet certain technical specifications. You should check with your network operator to see whether these specifications are met.
These Site Terms shall neither exclude nor limit any of your mandatory rights provided to you by applicable laws.
Any price quotations provided by Ziegal on this Website shall be valid for the period stated on this Website. If no time period is stated, then the price charged for an order will be the price in effect at the date and time of the order.
When using the the Website, you may not (or allow those acting on your behalf to):
Perform an action with the intent of introducing any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature on the Website.
Defame, abuse, harass, stalk, or threaten others.
Remove, obscure, or alter any Ziegal terms of service or any links to or notices of those terms.
Ziegal has the right, but not the obligation, to monitor any content or activity associated with the Website. Ziegal may investigate suspect conduct and take any action that it deems appropriate, such as issuing warnings, suspension or termination of service, denying access and/or removal of Website materials.
3. Permitted use
The use of the Website is permitted only by you with your user identification and password. You must keep your username and password in a secure and confidential manner, and you must not permit its release to third parties.
You are solely responsible for maintaining the confidentiality of your user identification and password, and any use of this Website made under your user identification and password is on your responsibility.
Ziegal reserves the right, at its sole discretion, to refuse a use of the Website and to prevent or restrict access by you immediately and without prior notice if Ziegal believes that your conduct seriously violates these Site Terms.
4. Trademarks
Product names, logos, commercial symbols, trade names and slogans (hereinafter the "Marks") that you see on the Website are registered trademarks or unregistered trademarks of Ziegal and/or its affiliates which are protected by international and national trademark laws.
You are prohibited from using any of the Marks appearing on the Website without the express prior written consent of Ziegal unless otherwise provided by applicable mandatory laws.
Other marks and logos shown on the Website may be marks owned by third parties that are not affiliated with Ziegal and/or its suppliers, and use of the Website grants you no right to such materials.
5. Restricted Use and Copyrights
The Services, links, designs, including but not limited to format, layout and data structures, and other content and/or data on this Website are protected by copyright, trademark and/or other proprietary rights of Ziegal, its suppliers or any third parties.
The use of the Services and other content and/or data on this Website, by you is prohibited, except in compliance with these Site Terms, other terms applicable to the Service in question and as provided by applicable laws.
Each User understands and accepts that the product and content listing or displaying on the Website may relate to copyrights, trademarks, trade secrets, patents and other personal or proprietary rights of a third party. The Website and Ziegal shall not be liable for any infringement or purchase dispute related to the intellectual property and/or other personal or proprietary rights of third party.
When required by the government, law enforcement body, or obligee whose legitimate right has been injured, or forced by subpoena or other legal document, Ziegal may disclose the user’s identity and contact information. User agrees not to bring any action or claim against Ziegal for such disclosure.
Nothing contained in these Site Terms will be deemed to convey any title or ownership interest in any Intellectual Property Rights to you, nor are any rights or licenses are granted by these Site Terms with respect to any Intellectual Property Right, except as otherwise expressely provided herein.
Reproduction, transfer, distribution or storage of part or all of the contents of this Website in any form without the prior written permission of Ziegal is prohibited, except in accordance with the following terms: Ziegal grants you a non-exclusive, non-transferable, limited license to view, print or download content contained on this Website and consents to you browsing this Website, for use by you for the purposes of facilitating the use of Services solely for non-commercial private purposes, and not for any other purpose, unless otherwise consented to in writing by Ziegal or provided by applicable mandatory laws.

6. Transaction Terms
General
Ziegal is a London based company that aims to revolutionize the UK’s mobile phone market by introducing low cost  android smartphones that have outstanding features such as extra long battery life dual sim and expandable memory. Currently all our mobile phone deals can be viewed on our online mobile phone shop and most of the smartphone deals are dual sim which means that the user can have two mobile sims in the same mobile phone.
You must be registered on the Website in order to make transactions through the Website and/or access some Services using the online mobile phone shop site. Ziegal may reject your application for registration for any reason.
You understand that by using and accessing the Website or any Services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any Service at your sole risk, and that the Website and/or Ziegal shall have no liability to you for the content that may be deemed to be offensive, indecent, or objectionable.
You will be required to provide information or material about yourself or your use of any Service or the Website account. You represent, warrant and agree that (a) such information and material, whether submitted during the registration process or thereafter throughout the continuation of the use of the Website or Service, is true, accurate, current and complete, and that (b) you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
Orders and Payments
How to Place Your Order
By submitting an order, you give your consent to 1) that your personal information collected on the order form may be sent electronically to servers of financial institutions and credit agencies and be processed within and outside the United Kingdom and outside the country where you originally entered the information, and 2) that your personal information may be used by financial institutions and other credit agencies for other inquiries for approval and for other credit status information related to other transactions submitted by you. This procedure is performed in a reliable way using encryption in transmission.
In order to make transactions through the Website or use the Services, you should be at least 18 years old, provide us with your valid and accurate personal information (including your name and surname, post address, delivery address in the United Kingdom, phone number, email address, payment information and other necessay information etc.). You should also be the rightful owner of the related payment cards and registered with a payer authentication scheme if paying with a Visa or MasterCard.  
You should order your Product(s) by clicking on the shopping cart button and then proceeding with the checkout page. On this checkout page, you should register on the Website in order to continue with the related purchase transaction.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Order Confirmation
Once the order is placed, we will send you a confirmation order email which will include all the details with regard to Product(s) order, provided that it will not be deemed as an acceptance of your order. In the event that we accept your order through email (acceptance of your order), the contract of sale will be deemed to be executed between the parties. At the stage between the confirmation order and acceptance of your order, you have the right to cancel the order by contacting us in writing at our discretion.
If the ordered Product(s) is not available, reflects a false price or the Network Operator cannot accept your order, we will contact you where we will indicate that we cannot accept your order and your order will be cancelled. If the related payments have been already made, the full amount will be refunded to you. In addition, in case the Product(s) and/or Services are not available, we have the right to cancel your order within 30 days as of the order confirmation and refund any amount that you have already paid.
Please note that there may be certain orders that we are unable to accept and must cancel. Ziegal or the Website reserves the right, at sole discretion, to refuse or cancel any order for any reason.
Payment Terms
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Product(s) purchased in advance. You realize that any delay in the process of payment may constitute a contract breach, and you shall be solely responsible for such breach.
You agree that the instrument of payment you use is valid at the time of the transaction, that you are the rightful holder of the instrument and that the instrument is used within its credit limits.
Product(s) prices shall be identified on the online order form at the time of the placement of your order. Ziegal may change product prices at any time without notice, unless otherwise notified on the Website or in other rules, policies or agreements posted on this Website. Such changes shall not apply to passed and ongoing orders. All the prices for the Product(s) include taxes (VAT or other applicable taxes, if any). Separate charges for shipping and handling will be shown on the order form, if applicable.  
Any credit card payments are subject to the approval of the financial institution issuing your credit card and Ziegal is entitled to process inquiries for approval and for other related credit status information with appropriate financial institutions and other credit agencies. Ziegal shall not be liable in any way if such financial institution or credit agency refuses to accept or honour the credit card for any reason.
In the event that the prices displayed on the Website do not reflect the right prices, we will act as follows:
In case the Product(s) actual (correct) price is less than the price displayed on the Website, you will pay the lower amount.
In case the Product(s) actual (correct) price is higher than the price displayed on the Website, you will be contacted by us about this error. Unless this error is obvious and could have reasonably been recognised by you, you will have the right to purchase the Product(s) at the actual (correct) price or cancel the order. Under any circumstances, you will not have the right to purchase the Product(s) at a lower price.
Availability and Delivery Terms
Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. In other words, even though we try our best to display accurate images of the Product(s) on the Website, the Product(s) may change from displayed images on the Website. In addition, we cannot guarantee about the availability of the Product(s) in our stock.
Provided that we accept your order, you will receive an email if the delivery is possible or not. Because unfortunately, we cannot deliver the Product(s) to any address which is located outside United Kingdom.
If the delivery is possible, we will also send you an email within 7days of your delivery to confirm the date and the name of the delivery provider. In case we reasonably think that we should re-schedule your order including where a Force Majeur Events occur beyond our control, we will try to contact you in advance.
We've carefully selected the delivery options for each product(s) on our Website to ensure that you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.
Please contact our Customer Care team at least 48 hours before your selected delivery date if you would like to make any changes.
The name on the order must match the government-issued photo ID of the person receiving the delivery of the Product(s). If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance.
If you're having your Product(s) delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you prior to the delivery.  
In case you, without a valid reason for us, causes us to delay delivery or delay the receipt of delivery for any reason including the fact that you have provided false delivery address to us, the delivery will be returned to us. In case 14 working days passed and the delivery cannot be delivered to you within this period, we will have no responsbility for any results arising for this failure, we will terminate the Contract and refund the price of the products at lower price to cover reasonable costs and expenses incurred by us as a result of your failure to accept delivery of the Product(s).

We obtain all the ownership rights of the Product(s) until we receive the whole amount of the purchase price of the Product(s).

A manufacturer’s limited warranty for Product (s) will be included in the Product(s) packaging for your information.

7. Refund and Return Policy (Only for Consumers)

When you buy the Product(s) from us, we ask that you inspect each item fully before completing the delivery, we request you to please inspect your order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts BEFORE signing the proof of delivery document. If any damage is found, please specify these issues on the proof of delivery before signing the order.

You can cancel the sale and receive refund in accordance with Consumer Protection (“Distance Selling”) Regulations 2000 (“Distance Selling Regulations”). This termination right deadline starts from the order dispatch date and in the event that you have received the Product(s), you have the right to cancel the Contract within 14 days as of the delivery of the Product(s).

If the Product(s) have defects, the Buyer has the option to request refund or exchange within extended 30 days under Consumer Rights Act 2015.

After the time period specified above, our refund policy ceases to be valid and we can’t offer you either a refund or return.

Once the return is received and inspected, you will be notified about the current status of the return and of the approval or rejection of the refund. If the Product(s) you have purchased have defects or not as described, we may offer you a repair, exchange or refund as appropriate in accordance with your consumer rights. If the refund is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you decide to withdraw from a transaction, please contact us at ziegal.ltd@ziegal.co.uk  and provide Ziegal with the information as follows in order to enable return without unnecessary delay:

1) your full name and address,
2) the date of purchase
3) the purchase order number
4) reasons specified for the return and refund
5) Product(s) details
6) the payment method used

You will not receive a full refund if:

The Product(s) is determined by Ziegal to be damaged or used by you. To be eligible for a return, the Product(s) must be unused, in the same condition that you have received it, and in the original packaging.

The Product(s) returned is determined by Ziegal to be damaged as a result of the delivery company (unless delivered on our own company trucks through local delivery service).

The Product(s) is damaged and you do not allow Ziegal or the delivery agent the chance to resolve the issue.

8. Links to other Websites
Our Website may contain links to third-party web sites or services that are not owned or controlled by Ziegal. This content is the sole responsibility of the person that makes it available. We may sometimes review content to determine whether it is illegal or violates our policies or the Site Terms, and we may remove or refuse to display content. Finally, content accessible through our Website may be subject to intellectual property rights, and, if so, you may not use it unless you are licensed to do so by the owner of that content or are otherwise permitted by law. Your access to the content provided by the Website may be restricted, limited, or filtered in accordance with applicable law, regulation, and policy.
You further acknowledge and agree that Ziegal shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
9.Confidential Matters
Our communications to you may contain Ziegal confidential information. Ziegal confidential information includes any materials, communications, and information that are marked confidential or that would normally be considered confidential under the circumstances. If you receive any such information, then you will not disclose it to any third party without Ziegal’s prior written consent. Ziegal confidential information does not include information that you independently developed, that was rightfully given to you by a third party without confidentiality obligation, or that becomes public through no fault of your own.
10. Termination
Ziegal reserves the right to terminate the Site Terms with you or discontinue the Website or any portion or feature or your access thereto for any reason and at any time without liability or other obligation to Ziegal.
Ziegal may change, modify or withdraw access to the content on this Website at any time, with or without prior notice, and without creating liability for Ziegal.
Ziegal may change these Site Terms without prior notice. Such changes shall not apply to passed and ongoing orders. You should recheck these Site Terms prior to each visit to or use of this Website to determine if these Site Terms have been modified. Ziegal has posted above the effective date of this version of the Site Terms for your reference.
11. Limitation of Liability
Ziegal does not warrant that the Website will be uninterrupted or error-free. Ziegal is not liable for the non-availability of this Website caused by transmission problems. Ziegal assumes no liability for any delay, data loss or damage during the transmission from the Website to you.
In no event shall Ziegal be responsible for any infringement or transaction dispute, including, but not limited to, transaction disputes about quality, safety, breach of warranty, lawfulness or availability of the products or services and the payment from you.
NO WARRANTY OF ANY KIND IS MADE IN RELATION TO THE CONDITION, SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, MERCHANTABILITY AND/OR NON-INFRINGEMENT OF ANY CONTENT OF THIS SITE, THE USER'S OWN EQUIPMENT, THE INTERNET ITSELF, ANY PUBLIC LINES AND/OR OPERATOR NETWORKS. EXCEPT AS EXPRESSLY SET OUT IN THE TERMS, NEITHER ZIEGAL NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE WEBSITE. FOR EXAMPLE, WE DON'T MAKE ANY COMMITMENTS ABOUT THE CONTENT ACCESSED THROUGH THE WEBSITE, THE SPECIFIC FUNCTIONS OF THE WEBSITE, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE DISPLAY THE WEBSITE "AS IS". SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EXCEPT AS EXPRESSLY PROVIDED FOR IN THE TERMS, TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES, GUARANTEES, CONDITIONS, REPRESENTATIONS, AND UNDERTAKINGS. ZIEGAL ACCEPTS NO RESPONSIBILITY FOR ANY CLAIM IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE FOR LOSS OF PROFIT, REVENUE, GOODWILL, ANTICIPATED SAVINGS OR DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OR PUNITIVE DAMAGES.  IN ALL CASES, ZIEGAL, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY EXPENSE, LOSS, OR DAMAGE.
12. Indemnification
You agree to release and indemnify Ziegal and its agents, affiliates, directors, officers and employees from all claims, demands, actions, proceedings, costs, expenses and damages (including, but not limited to, any actual, special, incidental or consequential damages) arising out of or in connection with any transactional dispute about the products, listing, or information on the Website.
Unless prohibited by applicable law, you will defend and indemnify Ziegal, and its affiliates, directors, officers, employees, and users, against all liabilities, damages, losses, costs, fees (including legal fees) and expenses relating to any allegation or third-party legal proceeding to the extent arising from your misuse the Website, your violation of the Site Terms or any content or data routed into or used with the Website by you or those acting on your behalf.
13. Notice
Except as explicitly stated otherwise, all notice or demand to Ziegal shall be in writing and delivered to Ziegal by email or by post to the following address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Notice shall be deemed effective when received by Ziegal in any of the above-mentioned manner.
You agree that all agreements, notices, demands, disclosures and other communications that Ziegal sends to you electronically satisfy the legal requirement that such communication should be in writing.
14. General Legal Terms
You agree to contract in the English language. If we provide a translation of the Terms, we do so for your convenience only and the English Terms will solely govern our relationship. The Site Terms do not create any third party beneficiary rights or any agency, partnership, or joint venture. We are not liable for failure or delay in performance to the extent caused by circumstances beyond our reasonable control. If you do not comply with the Site Terms, and Ziegal does not take action right away, this does not mean that Ziegal is giving up any rights that it may have (such as taking action in the future).
In the event that any provision of these Site Terms is determined to be illegal or unenforceable, the balance of the Site Terms shall continue to be fully valid, binding, and enforceable.The Site Terms are not assignable, transferable or sublicensable by you except with Ziegal’s prior written consent.However, Ziegal reserves the right to assign the rights and obligations provided herein to third parties, without your prior approval.
The Site Terms are the entire agreement between you and Ziegal relating to its subject and supersede any prior or contemporaneous agreements on that subject. For information about how to contact Ziegal, please visit our Website.
15. Governing Law and Jurisdiction
All issues and disputes relating this Site Terms shall be exclusively governed by the laws of England and Wales, without referring to the laws applicable in your jurisdiction where you are located. Any dispute which arises out of or under this Site Terms shall be submitted to the exclusive jurisdiction of the Courts of England and Wales.
16. Intellectual Property Infringement Policy
Ziegal recognizes and respects intellectual property. This is the policy of Ziegal to take appropriate action where necessary to uphold and recognize all relevant laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws.
If you are an intellectual property rights owner and you believe that the Website lists, sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information to sales@ziegal.co.uk.
Information required:
An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
A description of the allegedly infringing product(s);
A description of where the allegedly infringing material is located on the Website (product(s) URL);
Information reasonably sufficient to allow us to contact you, such as your address, telephone number and email address;
A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
Identification of the intellectual property rights that you claim are infringed by the Website;
A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.